Customer Support Channels

  • 1 hour ticket response time

  • A 1–hour Response Guarantee

  • Our client help staff is qualified to speedily deal with all our shared hosting clients’ inquiries and advice requests. Through our ticket system, you’ll be able to submit your request and a support team fellow member will most likely go back to you within max 60 minutes. In reality, practice indicates that the normal resolution time period is 20 min.

  • Top quality support service

  • A Top–quality Support Service

  • Our customer assistance service is provided by a team of qualified consultants who’re able to answer to your inquiry as soon as possible. You can easily speak to the tech support staff by launching a help and support ticket from your Website Control Panel or by posting us an email message. On business days, you may as well contact us on the phone or use the live chatting option.

  • Intuitive help center

  • An Intuitive Help Section

  • The Control Panel gives a substantial practical knowledge base that’s integrated into all sections. In each part, you will find a Help button which will load for you a list of step–by–step lessons on how to work with a certain feature or carry out a certain action. Moreover, we have prepared training films so as to get a better idea of the Control Panel’s interface.